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Privacy Policy

Table of contents

  1. Introduction
  2. Contact Information
  3. What Information Do We Collect?
  4. How Do We Use Your Information?
  5. Sharing Your Information
  6. Data Retention
  7. Your Rights & Choices
  8. Security Measures
  9. Cookies & Tracking Technologies
  10. International Data Transfers
  11. Updates to This Privacy Policy

Effective Date: [Insert Date]

Introduction

At Altered ("Altered," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services (collectively, the "Services").

By accessing or using Altered, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Contact Information

If you have any questions about this Privacy Policy, you can contact us:

  • Email: info@altered.com
  • Support: Through the Contact Us page on our website

2. What Information Do We Collect?

We collect personal information to provide and improve our Services. The types of information we collect include:

2.1 Information You Provide

  • Account Information: Name, email address, phone number, password, and payment details.
  • Profile Information: If applicable, photos, service offerings, pricing, and portfolio images (for tailors).
  • Booking Information: Appointment details, service preferences, and notes provided during booking.
  • Payment Information: Billing details and transaction history (we do not store full credit/debit card details; these are handled by our payment processors).

2.2 Information Collected Automatically

  • Technical Information: IP address, browser type, operating system, device information.
  • Usage Data: Pages visited, features used, time spent on the site, and interactions with our platform.
  • Location Data: If enabled, we collect your approximate location for tailors search results and fraud prevention.

2.3 Information from Third Parties

  • If you sign in with Google, Apple, or Facebook, we may collect basic profile details from those accounts.
  • We may receive additional information from payment processors and analytics partners.

3. How Do We Use Your Information?

We use your information for the following purposes:

  • To Provide Our Services: Connect customers with tailors and manage their bookings.
  • To Process Payments: Facilitate secure transactions and provide payment history.
  • To Improve Our Platform: Analyze usage trends and enhance functionality.
  • For Marketing & Communications: Send promotions, service updates, and personalized recommendations (with opt-out options).
  • Security & Fraud Prevention: Detect suspicious activity and enforce our Terms of Service.

4. Sharing Your Information

We do not sell your personal data. However, we may share information in the following circumstances:

  • With Tailors (for Booking Purposes): When you book a service, we share necessary details with the selected tailor.
  • With Payment Processors: To process payments securely.
  • With Service Providers: Who help us operate our platform, provide support, and fraud prevention.
  • For Legal Compliance: If required by law, regulatory authorities, or to enforce our policies.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Generally:

  • Account information is kept as long as you have an active account.
  • Booking history is retained for business and legal compliance.
  • If you request account deletion, we'll remove your data unless retention is required by law.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access & Update: Review and update your personal details.
  • Delete Account: Request account deletion (subject to legal obligations).
  • Opt-Out of Marketing: Unsubscribe from promotional emails.
  • Restrict Processing: Request to limit how we use your data.

To exercise these rights, contact us at info@altered.com.

7. Security Measures

We take reasonable security measures, including encryption and secure servers, to protect your data. However, no system is 100% secure. Users should protect their passwords and avoid sharing account credentials.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Improve site functionality.
  • Analyze website traffic.
  • Serve relevant advertisements.

You can control cookie settings through your browser.

9. International Data Transfers

If you are located outside of the United States, your data may be transferred and processed in other countries where data protection laws may differ. We implement safeguards to ensure adequate data protection.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or an in-app notification. Please review this policy periodically.

Last Updated: [Insert Date]